Elevated errors on claude.ai, Claude Code, and platform.claude.com

Why it matters

Anthropic's Claude service has introduced a subscription mechanism that lets users track incidents involving elevated errors across its main products: the claude.ai web interface, the Claude Code developer tool, and the platform.claude.com site. Users who opt in receive email notifications whenever an incident record is updated, and text message notifications whenever Claude opens or resolves an incident. The system offers flexibility in how alerts are delivered: subscribers can rely on email alone with a single click, or add SMS delivery after verifying a phone number. This matters because transparency around outages and degraded performance has become an expectation for AI services that developers and businesses increasingly depend on. Claude Code, in particular, is used in coding workflows where unexpected errors can disrupt work, so timely notice of incidents helps users distinguish between problems on their end and broader service issues. The notification setup gives customers a direct channel to status information without needing to check status pages manually.