PolyAI CTO Shawn Wen said voice AI has not yet had its "ChatGPT moment," despite full-duplex models that can speak while listening. Speaking at the HumanX conference, he said faster reasoning is needed for natural conversations. Otter CMO Alex Gay emphasized accurate transcription as a foundation for automation, saying flawed transcripts undermine trust. Both executives also stressed transparency, arguing tools should notify people when they are talking to AI or being recorded.
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